Canada Revenue Agency
As the government of Canada has been modernizing their internal and external service portals, I was contracted to come up with a vision, user experience, and visual design of the IT self service portal.
The Goal
To redesign an existing user requests portal and create a better user experience for CRA products
Services Provided
User Journey Audit
The existing internal tools were outdated and cobbled together from four different systems, resulting in an inconsistent user experience. Users frequently needed support or relied on memory to find what they needed. I had the opportunity to redesign the UX within certain limitations, enabling users to efficiently access information through improved search and navigation.
CRA Design System
I identified two main user groups: agency users, CSIC, and IT branches of the government. The three most common tasks were chatting with IT, password resets, and reporting general issues. I prioritized these functions on the app’s homepage.
Re-usable elements
I began by analyzing the existing limitations and forms, which had stalled progress for five months. Immersing myself in the available artifacts, I conducted interviews with various users, from casual users to IT consultants and management, to understand how information was currently consumed.
Color palette
I limited the color palette to 3 base colors and 6 different category colors
Minimalistic icon set
In order to keep the interface as restrained as possible, I designed thin, minimalist icons.
The Result
The portal is scheduled to launch in January 2025
Portal Design Stats
0
User Forms
0
Re-usable Elements
